CONSUMER PRODUCT WARRANTY

The surfboard Warehouse offers a manufacturer's warranty on all products sold. The warranty covers material and workmanship defects and will only be offered to the original purchaser. To make a warranty claim please contact: hello@tsbw.eu  One of our customer service staff members will assess the claim and get in contact with you. Do NOT return products to The Surfboard Warehouse until your claim has been approved or you have been advised to do so by our customer service team.

 

PRODUCT

WARRANTY TERM

WARRANTY EXCLUSIONS

Coastlines Wetsuits

 6 Months Excludes: Inappropriate storage or care including washing & drying, UV or weather damage, General wear & tear / neglect, Scratches, fin cuts & fading, Cuts/holes in smooth neoprene caused by fingernails, Wrist or ankle fraying from constant use and stretching, Wrist fraying from removing tag - please cut the tag off, Failure to follow instructions, any wetsuit that is repaired independently, any wetsuit that is purchased second-hand or through a non-authorised dealer, any wetsuit used for commercial purposes including surf schools & rental businesses, any wetsuit outside the 6 month warranty

All products not listed below

7 days

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Demo Boards and Samples

7 days

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Clearance Lines

7 days

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Softboards

Shortboards, Hybrids, Fish, Funboards, Mini Mals, Longboards, Stand Up Paddleboards

31 days

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Surfboards

Shortboards, Hybrids, Fish, Funboards, Mini Mals, Longboards

3 months

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Fins

3 months

Excludes snaps, broken fin boxes, and broken fins

Paddles

3 months

Excludes snaps, breaks and seized clasps

Leashes

3 months

Excludes cuts, snaps, knots, kinks and stretched leashes

Deck Grips

3 months

Excludes adhesive properties (peeling, tearing and rips)

Stand Up Paddleboards

6 months

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions